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Lost fault reports
Issues get buried in chats, missed calls, inboxes and informal handovers.
Relay by QResolve transforms machines, buildings, facilities and service points into intelligent reporting systems. Users scan, faults get logged instantly, teams get notified, and managers get live operational visibility.
Search by asset type and location. Compare providers on actual response times, resolution rates, and verified reviews.
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Explore RelayIssues get buried in chats, missed calls, inboxes and informal handovers.
Teams cannot see which machine, room, charger or service point keeps failing.
Incomplete issue details delay diagnosis, assignment and resolution.
Leadership lacks live status, SLA performance and failure-pattern intelligence.
The user scans the asset-specific QR code. Relay loads the correct asset, location, category and reporting flow — no app download and no manual asset entry.
The user selects the issue, adds optional context or photo evidence, and submits the fault. Relay starts the SLA clock and notifies the right team.
The technician updates the ticket through resolution. Managers get live visibility, asset-level history, SLA performance and analytics that reveal repeat issues.
See how Relay turns scans into structured reports and resolution workflows across different industries.
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Capture cooling failures, stock issues, payment faults and machine outages instantly, with every report tied to a specific machine and location.
Let drivers report charging errors, connector damage or payment issues directly at the charging point.
Turn lifts, washrooms, HVAC units, access points and shared facilities into reportable endpoints.
Enable guests and staff to report room, equipment and service-point issues in seconds.
Connect production assets, safety points and machines to structured fault workflows.
Manage issue intake, technician assignment, escalation and SLA reporting across client sites from one operating layer.
Estimate the monthly operational cost created by faults, delays and downtime across your asset base.
Formula: assets × faults per asset × downtime hours × loss per hour.
Every physical asset gets a dedicated reporting endpoint. Users scan, Relay identifies the asset, and the fault is logged without manual asset entry.
Monitor response windows, overdue tickets and high-priority issues before they become complaints.
Manage sites, regions, asset groups and teams from one operational layer.
Assign each fault to the right internal team, contractor or service partner.
Build a searchable record of failures by asset, location, category and issue type.
Track issue volume, resolution trends, SLA risk and recurring operational patterns.
Control who can view, assign, resolve, escalate and analyse operational data.
Route critical, recurring or overdue issues to the right decision-maker automatically.
Preserve timestamps, status changes and accountability from report to resolution.
Surface repeat faults, likely causes, SLA risks and asset patterns before they become expensive.
The QResolve Directory gives asset operators a discovery layer for relevant service providers. Relay then gives those providers and operators the operational system to manage fault reports, SLAs and maintenance evidence.
QR fault reporting enabled · SLA history available · Multi-site support
Commercial building maintenance with structured ticketing and escalation workflows.
Connector faults, payment failures and charger status workflows across locations.
Find providers who understand your asset class, geography and operational requirements.
Relay usage supports richer profiles, trust markers and performance-based verification.
Programmatic industry and location pages capture search demand and route qualified leads.
Leads create provider demand. Providers adopt Relay. Relay usage creates verification. Verification improves directory trust.
The live Directory captures market demand, while Relay captures operational proof. Together, they create a loop where discovery, trust and workflow data reinforce each other.
Every fault report, asset record, SLA update and resolution event strengthens QResolve's ability to identify reliable operators and service providers. That operational evidence becomes the foundation for verified profiles, better rankings and higher-quality inbound leads.
Operators discover maintenance providers through QResolve's directory and industry pages.
Providers use Relay to manage live fault workflows, QR reporting, SLA tracking and asset history.
Verified status is powered by response speed, resolution consistency and SLA performance.
Verified providers rank better, receive more leads and have a stronger reason to keep using Relay.
Relay avoids generic AI noise. It focuses on specific patterns that help operations teams act faster.
Detect recurring asset-level issues before they become chronic revenue leaks.
Route tickets with better context so the right person is assigned first.
Move from isolated tickets to site-level operational diagnosis.
Relay is an operational system, so the lead form qualifies asset count, industry, urgency, current reporting process and the buyer's maintenance pain before the first conversation.
Every submitted lead arrives with operational context, making follow-up sharper and more consultative.
Asset count, industry and urgency help separate serious B2B prospects from low-intent enquiries.
Captures the operational pain so the first conversation moves straight to pilot scoping.
Share your asset environment and maintenance workflow.
Get found by facility managers, coworking spaces, and asset owners actively searching for maintenance providers in your city.
One missed message = one lost client. Relay gives every fault report a ticket, every ticket a technician, and every resolution a timestamp your clients can verify.
Pro turns your fault data into the competitive advantage that wins renewals and new contracts. Built for providers managing across multiple clients, cities, and verticals.
WhatsApp, phone calls and spreadsheets are not maintenance systems. Relay gives your asset network a reporting layer that is fast enough for users, structured enough for teams, and intelligent enough for management.
Deploy QR reporting where downtime hurts most.
Track fault volume, response time and repeat issues.
Expand across locations, providers and asset groups.
QResolve was founded with a simple observation: India's ₹4 lakh crore maintenance market operates almost entirely on WhatsApp, spreadsheets, and trust. No data. No accountability. No way to prove who's actually good at their job.
We're building the infrastructure layer that turns maintenance from a mystery into a data-backed science. Every scan creates a timestamp. Every dispatch creates a log. Every resolution creates proof.
Start with one site, one asset group, or one maintenance workflow. Scale into a full operational intelligence layer.
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